Disclaimer: This English version of the Distance Contract is provided for informational purposes only. In the event of any discrepancies or disputes, the original Latvian version shall be considered legally binding.

Effective as of: 31.07.2025.

bmsbaltic.com strives to ensure fast, secure, and convenient delivery of goods to all customers. Below you will find information about our delivery policy:

1. Delivery Areas

We deliver to all 27 European Union countries. If you have any questions regarding delivery options to a specific location, please contact us via e-mail at info@bmsbaltic.com.

2. Delivery Methods

We offer Standard Delivery – a reliable and economical option, with delivery usually taking 2–3 business days.

Please note that delivery times may vary due to public holidays or warehouse workload.

3. Delivery Costs

Shipping to the Baltic States (Latvia, Lithuania, and Estonia) is €3.99. Free shipping is available for orders over €50.

Shipping to other European Union countries is calculated based on order value: up to €75 – €24.99; €75 to €170 – €19.99; over €170 – free delivery.

4. Order Processing Time

Orders are processed within 1–2 business days after payment is received. Once the order has been dispatched, you will receive a confirmation e-mail with shipment tracking information.

5. Shipment Tracking

After the order has been dispatched, we will send you an e-mail with a tracking number, which you can use to check the shipment status online.

6. Possible Delays

Although we strive to deliver orders within the promised timeframes, delays may occasionally occur due to weather conditions, postal service disruptions, or public holidays. We appreciate your understanding in such situations.

7. Damaged or Missing Items

If you receive a damaged product or if any items are missing from your order, please contact us immediately via e-mail at info@bmsbaltic.com. We will promptly resolve the situation.

8. Order Changes

If you need to make changes to your order after it has been placed, please contact us as soon as possible. Unfortunately, once the order has been processed, we cannot guarantee that changes can be made.

9. Customer Feedback

Your opinion matters to us! If you have suggestions or comments regarding our delivery process, please write to us at info@bmsbaltic.com. We are continuously working to improve our service.

10. Contact Information

If you have any questions or require assistance with delivery, please contact us via e-mail at info@bmsbaltic.com.